ManagedMagento Operations
Keep your Magento store fast, secure, resilient and continuously improving with our proactive operations, monitoring & optimization program.
- 24/7 Monitoring
- Security & Patching
- Performance SLOs
- Continuous Optimization
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Magento2Developer
99.95%
Uptime Achieved
<250ms
Avg TTFB (CDN)
400+
Patches Applied
15min
Mean Response (P1)
Operations Services
Everything required to keep Magento performant, secure and evolving while your team focuses on growth.
24/7 Monitoring & Alerting
Application, infrastructure, queue, cron and integration monitoring with proactive remediation.
- ✓ Synthetic checks
- ✓ Log anomaly detection
- ✓ Alert routing
- ✓ Runbook automation
Security & Patching
Continuous application & server patch management, vulnerability scanning and hardening.
- ✓ CVE tracking
- ✓ Extension vetting
- ✓ WAF rules
- ✓ Pen-test remediation
Performance Management
SLO definition, load profiling and regression prevention through continuous benchmarking.
- ✓ Core Web Vitals
- ✓ APM tracing
- ✓ Capacity planning
- ✓ Cache efficiency
DevOps & CI/CD
Automated build, test and deploy pipelines reducing release risk & cycle time.
- ✓ Zero-downtime deploys
- ✓ Automated tests
- ✓ Config management
- ✓ Environment parity
Incident & Problem Management
Root cause analysis, post-mortems and stability improvements after critical events.
- ✓ RCA reports
- ✓ Blameless reviews
- ✓ Trend analysis
- ✓ SLO tuning
Continuous Optimization
Ongoing backlog of performance, UX and conversion uplift activities prioritized for ROI.
- ✓ A/B experiment support
- ✓ Checkout optimization
- ✓ Search relevance tuning
- ✓ Bundle of monthly wins
Release & Change Governance
Structured release calendar, risk scoring and rollback readiness for consistent releases.
- ✓ Change advisory
- ✓ Rollback playbooks
- ✓ Release notes
- ✓ Risk matrix
Reporting & Analytics
Operational dashboards with KPIs across performance, stability, security and conversion.
- ✓ Weekly KPIs
- ✓ Monthly executive pack
- ✓ Trend visualizations
- ✓ Action trackers
Team Enablement
Knowledge transfer, process coaching and runbook creation for internal teams.
- ✓ Runbooks
- ✓ Workshops
- ✓ Onboarding playbooks
- ✓ Best practices library
Operations Lifecycle
A continuous improvement loop that compounds reliability & growth.
Assess
Baseline current performance, security & stability posture.
Monitor
Real-time metrics, logs & user experience signals.
Stabilize
Patch, harden and remove failure hotspots.
Optimize
Eliminate bottlenecks & uplift KPIs.
Scale
Prepare for traffic spikes & feature velocity.
Engagement Models
Choose a support model aligned with your operational maturity.
Essentials
From $2.5K/moFoundational monitoring & patch assurance
- ✓ Business hours coverage
- ✓ Monthly patching
- ✓ Basic SLA
- ✓ Monthly KPI snapshot
Growth
From $5K/moPerformance & reliability acceleration
- ✓ Extended hours
- ✓ SLO management
- ✓ Quarterly load test
- ✓ Optimization backlog
Enterprise
Custom24/7 mission‑critical operations
- ✓ Full 24/7 coverage
- ✓ Dedicated lead engineer
- ✓ Custom reporting suite
- ✓ War room + incident drills
Operational Tooling & Stack
Best-in-class observability, automation and quality tooling we deploy for reliability and velocity.
New Relic
Datadog
Fastly
Cloudflare
Blackfire
Elastic APM
Redis
RabbitMQ
Grafana
Prometheus
Snyk
GitHub Actions
Logos and names are trademarks of their respective owners.
Reliability & Compliance Focus
We embed operational excellence practices inspired by industry standards to keep your commerce engine resilient.
SLA Backed
SLO driven response & resolution targets
PCI Ready
Secure patch & dependency workflow
GDPR Conscious
Data handling & access controls
Change Control
Versioned releases & rollback plans
What Our Operations Clients Say
“Before partnering we faced recurring checkout slowdowns and overnight outages. Within 45 days we achieved 99.97% uptime, reduced average deploy time from 18 to 6 minutes, and cut P1 resolution from 2h to 34m. Their runbooks and proactive performance tuning let us ship faster with confidence.”
— Laura M., Director of E‑commerce Operations, Lifestyle Retailer
Managed Operations FAQ
Common questions about how we run, protect and optimize Magento stores.
- What is included in Managed Magento Operations?
- Monitoring, incident response, security patching, performance tuning, release governance, optimization backlog and reporting.
- What uptime do you target?
- We commonly work with 99.9–99.99% targets depending on tier, aligning SLOs (availability, latency) with business impact.
- How does escalation work for critical (P1) incidents?
- Automated alert → on-call engineer (≤5m) → secondary escalation (15m) → war room assembly and stakeholder comms. Post-mortem within 24h.
- Do you provide 24/7 coverage?
- Yes. Enterprise tier includes 24/7 on-call with SLO backed response & resolution targets. Essentials focuses on business hours.
- How quickly are security patches applied?
- Critical patches within 24h. Moderate within scheduled maintenance window (5–10 business days) after regression tests.
- Which tooling stack do you use?
- Typical stack: New Relic, Datadog or Elastic APM, Cloudflare/Fastly, Blackfire, Grafana/Prometheus, Redis insight, Snyk, GitHub Actions.
- Can you support headless / PWA storefronts?
- Yes. We monitor Magento origin plus headless layers (Next.js/PWA) and edge cache performance.
- Which performance metrics do you track?
- Core Web Vitals, TTFB, checkout latency, cache hit ratio, queue health, error rates, cron throughput, deployment regression diffs.
- How do you handle incidents?
- Triage → impact analysis → mitigation → root cause → documented post‑mortem with tracked improvement actions.
Start Your Managed Operations
Share your current challenges and desired SLOs. We will review your stack and send a tailored operations proposal.
- ✓ Response & resolution targets
- ✓ Security & patch cadence
- ✓ Performance baseline snapshot
- ✓ Suggested quick wins