Scope of task
The scope of customization will align with the requirements previously discussed. It does not encompass any revisions or additional modifications beyond the initial agreement. Should you require further alterations or additions, these will be treated as a new project and subject to a separate quotation. Note that installation support is not included under customization services; however, free installation support is provided exclusively for extensions acquired from our store.
Support term
Support for customization is offered for a duration of one month following the project's completion. Should you require continued support beyond this period, an extension can be arranged for an additional fee.
Customize Proccess
To maintain the integrity of the customization process, please refrain from altering any files during the service period. If modifications are necessary, inform us beforehand and ensure a backup is created for any files, folders, databases, or settings affected.
Customization guarantee
Our customization guarantee is specific to the site we are directly working on. We cannot be held accountable for any issues that arise from changes, updates, or upgrades made to the site after our work is completed, nor can we guarantee the same customization will apply to other sites, even within the project's free support timeframe.
Free Installation
We are committed to enhancing your Magento experience. With every purchase of our paid extensions, we provide a complimentary installation service for a single Magento installation. To avail of this offer, kindly grant us access to your website, including the admin account and FTP/SSH information.
This complimentary installation service is available for up to two weeks (10 business days) from the date of your purchase. Should you require installation assistance for an extension bought after this two-week period or need installation on a second Magento setup, we offer this service at a nominal fee of $50 per installation request.
Please note, our free installation service does not extend to free extensions.